“Support” in the context of this posting is that service for which a client contracts that includes a way to report issues to a vendor such that the vendor is expected to respond with a resolution. That’s just basic, right? Unfortunately with technology vendors the evaluation of which vendor to choose for ones initial purchase is so complex that it can not and does not include an evaluation of the structures and process the vendor has in place to provide that support. This leads to wide disparity among technology vendors as to how they resource support and what they think … Continue reading Blackboard, SunGard and rSmart : A Client’s Take on Support, Oh My.
Those who’ve followed, referenced or read this blog for any length of time know that my posts follow my thoughts – one day pondering the ineffable, another day contemplating market changes in the LMS space, and the very next mired in the nuts and bolts of maintaining one of those systems. Today is one of those days. Maybe these observations will help someone else, at least they’ll be breadcrumbs for me. So far, in the last week on Bb Vista 8.0.5 I have confirmed these things: Blackboard Collaborate/former Wimba changed out the cert at our site, https://notredamevoice.wimba.com/ on April 14th … Continue reading Pithy Truisms on Blackboard Vista and Chat and Wimba under SSL
Here’s an example of an email I sent last week: From: Laura Gekeler Sent: Thursday, March 10, 2011 12:51 PMTo: ‘firstname.lastname@example.org’Subject: Service maintenance on Concourse Good Afternoon All, I wouldn’t expect this information to be of great importance to many of you, nor to your students -given that it’s the Sunday before spring break, but it’s my duty to tell you. So I will. 😉 This Sunday, March 13th, from 5am to 11am, yours truly will be awake, alert and patching the Concourse application. Those of you wishing to rise early, forego family, spiritual or meditative activities, and login to … Continue reading Emails to Faculty: Are they read?