The week before classes began, last week, I was not the designated person on second level support but unlike previous semesters, the deluge of support calls was so pronounced (and so basic), I just had to jump in. It continues this week…
Names are coming across my desk that are completely unfamiliar to me and people asking questions that we’ve had campaigns to address… if I have to explain to one more Instructor about the label for their course link to a crosslist being based on whichever teaching assignment syncs with the CMS first (and no, I can not edit it!) , I think I’ll scream. No, I’ve already done that. What’s left? Pot, I think. Hmmm… Maybe I’ll try prayer first- it’s not as trendy, but it’s been around for a long time and isn’t likely to get me into trouble. My God who hears, You are listening?
The main reason I’m writing is because of this surge in our adoption. We have no way of anticipating it or planning for it and now I’m seeing how scarey it can be, how the quality of the service we provide can be most excellent one day and horribly inexcusable the next.
Would it have been better for the Provost to have mandated the use of Concourse for all classes? Would it have been better to roll out some campus-wide training program? To have allocated personnel to create Camtasia tutorials for our FAQs?
sigh… I’d better get back to it.